In order for your unit to be serviced, we will require you to turn off Find my Device before bringing your Mac in for repair.
Please turn this feature off before bringing in your Mac!
Macs made since 2018 feature high security hardware that offers anti-theft functionality. In order for any Apple Authorized Service Provider or Apple Store to service your hardware, Find My must be turned off before service.
Please ensure that the unit has been unenrolled in Multi-Device Management (MDM) and/or Find My with your iCloud account has been fully disabled before bringing your Mac in for service.
We cannot order parts from Apple, nor create a service ticket in Apple's repair system if Find My is not disabled. This is for your protection.
If Find My cannot be disabled, any service will have to be declined.
Open the Apple Menu and Navigate to System Preferences, then click on Apple ID.
Within your iCloud settings, uncheck Find my Mac.
You will be prompted to type in your Apple ID password and the feature will be successfully disabled.
We can now move forward with servicing your Mac!
Open a web browser and go to: icloud.com
After authenticating and logging into iCloud, click on the Find iPhone button in the lower right corner.
In the list of devices, choose the device to be serviced.
After a few moments of searching, the device will be unavailable and the ability to Remove from Account will appear. Click on the "Remove from Account" text.
We can now move forward with servicing your Mac!
Tyrosys Corp | Apple Authorized Service Provider
Office Phone: 512-686-0469
Tyrosys Corp
10921 E Crystal Falls Pkwy, STE K-800
Leander, Texas 78641
Toll-free: 1-877-TYROSYS (1-877-897-6797)
Fax: 903-640-4951
Lobby Walk-in Hours:
8:30am to 3:00pm (CST)
Tuesday thru Friday
Office Hours: 7:45am to 6pm CST, Tuesday thru Friday
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