Service Reservations

Your reservation lets us know that you're interested in coming at a specific time.  

We might have overlapping customers or activities during that time (especially during walk-in hours), so please be aware that only premium paid appointments reserve exclusivity.

Afternoon "free" reservations will be confirmed to ensure you will actually be coming.

For clients seeking exclusive, one-to-one dedicated time, we offer premium prepaid appointments.  

This service includes priority troubleshooting and support for up-to one hour.  Additional project time billed as required.

After-hours Reservations includes our expedited service fee. Carry-in service only.

Weekend appointments are by premium reservation only.

We will simply run an Apple Service Triage Diagnostic on your Mac computer hardware, then carefully document your troubleshooting concerns and your contact information.  

From there we will have your unit checked-in and it will be fully troubleshot usually within a business day.

Drop-offs may require a prepaid extended diagnostic fee of $85.00. 

Please don't be rude and no-show. 

We always encourage our clients to leave detailed contact information so we can check-in with you to confirm your troubleshooting needs are within our scope of support.  

No-shows forfeit their paid fees and diagnostic fees. To cancel, please call us at 512-686-0469 or use our online form.

Tyrosys primarily services Apple Mac Computers and Fiber Optic Test Equipment. 

Limited iPhone and iPad Services available.

Tyrosys does not service Beats or AirPod devices. Those non-computer audio devices require whole unit replacement and should be facilitated directly with Apple.

Please turn off Find My Mac before arriving.  Instructions on how to turn off Find My Mac are found by clicking here.  

If Find My is not disabled at drop-off, a $49 fee will be charged to assist you in doing so. 

Find My is required to be disabled to service any 2018+ Mac computers.