Mail-in Repair Online Form

The person shipping in the equipment and the owner of the equipment authorizes Tyrosys to diagnose and service the above listed equipment.

Carry-in service labor performed at a base hourly rate of $87.00 dollars per hour. At a minimum, a Diagnostic Evaluation Fee will be due for troubleshooting your equipment, and pre-payment is required for all suspected liquid spill units or other special circumstances.

Any equipment left beyond 30 calendar days from drop-off date will be considered abandoned and will be liquidated or destroyed.

All services are performed by Tyrosys in our laboratory with our staffed Apple Certified and Apple Authorized Technicians.

Manufacturer hardware warranties including AppleCare do not reimburse Tyrosys for the labor of evaluating, troubleshooting, and freight to transport your equipment, therefore diagnostic fees and applicable transit fees will apply. 

Software troubleshooting or repair, data recovery, and iOS unlocking are not covered by any warranty and are always billable services. Hardware and accessories sales are final and are exchangeable only within 3 business days of purchase.

It is the owners responsibility to backup important data prior to repair service release. Your original failed hard drive will not be returned to you if replaced and returned under warranty because it must be returned to the manufacturer. 

If the Hard disk drive or solid state drive is replaced outside of warranty, the original hard disk drive will be returned to the owner.

Tyrosys will contact you within the business day (or next business day if after hours) to confirm your repair request.  

During that confirmation call we will create you a repair ticket within our internal system, verify applicable AppleCare coverage, and ask if you need a transit box.  

Depending on the situation, Tyrosys will then collect pre-payment for required diagnostics, AppleCare Damage Deductibles, and shipping securely using QuickBooks Online Payments.

Our goal is to make the mail-in repair process smooth, safe, and easy to understand.