On November 18th Bill Chapman, Tyrosys CEO, was rushed to the hospital suffering from seizures, which resulted in finding he has advanced terminal brain, lung, and abdomen cancer. After a week in the hospital in Round Rock, he was released and then referred to MD Anderson Oncology in Houston, Texas as an outpatient for treatment options. He is currently undergoing oncology treatment to improve his quality and duration of life.
As a family owned and operated business, we worked very hard throughout December to make sure every customer was taken care of and all repairs completed. As of Dec 31, 2023 we stopped accepting any new orders. Importantly, every completed repaired unit was returned to all customers.
Grant is trying very hard to work with Apple to start a new company that he can transfer our earned Apple Authorized Service Provider accreditation to. Unfortunately it is a very long and complicated process, so we greatly appreciate your patience.
In the meanwhile you'll have to look at our competitors on the Apple Service Locator Map within the Apple Service iOS App or online at locate.apple.com. Probably the two Apple Stores in Austin will be your best bet, Domain or Barton Creek.
I really wish it was that simple -- but without airing dirty laundry, very important corporate paperwork was not handled properly before Bill got sick. Rest assured Grant has tried his hardest working with lawyers and forensic accountants over the last two months to resolve the issues, however they are insurmountable as Bill created. Devastatingly the only option is to close and dissolve Tyrosys, and then for Grant to start over.
Update as of Jan 28, 2024: Working with our vendors and landlord, Grant is working towards recreating a new company with brand of GRELLY.
It will take a few weeks to get this sorted out and launched, while also helping my father Bill. We will be working on an appointment only basis while getting going -- working towards an early February re-launch.
We have appreciated building relationships with many of our Austin area customers over the last 16 years, and as a company we've enjoyed serving for the last 21.
Some of my longest term customers have given me the encouragement to persevere through this life valley. It is surreal and heartbreaking to me that this is how it ends with our Tyrosys brand after 21 years, but Grant is going to work very hard rebuild under his new brand GRELLY Co.
Thanks for the opportunity to serve!
Tyrosys Corp | Apple Authorized Service Provider
Office Phone: 512-686-0469
10921 E Crystal Falls Pkwy, STE K-800
Leander, Texas 78641
Office is Closed for Family Health Emergency
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